Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!
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Last updated: January 2025
1. General Questions
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2. Product Questions
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3. Payment Questions
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4. Shipping Questions
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5. Contact Questions
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6. Refund Questions
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7. Subscribe & Save

1. General Questions

How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on tracking websites such as 17track.net or parcelsapp.com.

Can I cancel or modify my order?

We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team at support@flowpouch.com as soon as possible. We'll do our best to accommodate your request. Once the order is shipped we cannot further modify it.

Do you have a physical store?

Currently, we do not have a physical store. You can buy our products only on our website and we will be on the Amazon soon as well.

2. Product Questions

What comes in the box?

20 of our FLOW Mushroom pouches full of flavour and instant flow state.

What ingredients are in the pouches?

Nothing is more important to us than the safety & effectiveness of our products.

 

We’ve fine-tuned our formula to make Flow Pouches even better! We replaced some mushrooms to focus on the most effective nootropics—Lion’s Mane and Cordyceps—while adding TeaCrine for smoother, longer-lasting energy without jitters or crashes. We also included Vitamin B12 to support cognitive function and energy metabolism. Plus, we’ve swapped out glucose for allulose, making our formula completely sugar-free while keeping the great taste. This upgrade is all about maximizing focus, endurance, and clarity—without compromise.

 

Ingredients List:
Organic lions mane mushroom, organic cordyceps mushroom, organic reishi mushroom (All 100% Fruiting Body), allulose, sodium chloride, essence (natural), plant-based cellulose fiber (pouch), vegetable glycerin.

 

These are all 100% natural and undergo 0 chemical processes.

 

One can contains 20 pouches.

What makes Flow State Pouches special?

They help you get in your deep flow state instantly, without giving you caffeine jitters or gut issues that come with drinking coffee. Besides that, functional mushrooms like lion’s mane and cordyceps increase focus and energy in the long-term.

Where are Flow Pouches produced?

Flow Pouches are manufactured and packaged in China, where the mushrooms are sourced from organic farms in their ideal growing environment—high in the mountains, away from city pollution. While production takes place there, Flow Pouches is proudly a 100% USA-owned small business based in Austin, Texas.

 

For more information, visit our About Our Ingredients page.

 For how long should I keep the pouch in my mouth?

For optimal use, we recommend keeping the pouch in for up to an hour. After that, the ingredients are typically used up, and the flavor may dissipate.

Is it safe to use daily?

Yes, it's made of natural ingredients so you can use it on a daily basis to improve your energy and focus. The recommended dosage is 4-6 pouches a day.

How many Flow Pouches can I use per day?

The recommended dosage is 4-6 pouches a day.

Can I swallow the saliva while using the pouch?

Yes, Flow Pouches are made with all-natural, food-grade ingredients, so it is perfectly safe to swallow your saliva while using them. However, the pouch itself and its contents should not be consumed.

Do Flow Pouches contain nicotine or caffeine?

No, Flow Pouches do not contain nicotine or caffeine. They are crafted with a blend of natural ingredients, offering a clean and natural alternative to popular nicotine pouches.

Will this pop on a drug test?

Our pouches are made with natural ingredients like functional mushrooms, glucose, and monk fruit, none of which are associated with substances tested for in standard drug screenings. They do not contain any psychoactive compounds or prohibited substances. However, if you have specific concerns or are subject to highly sensitive testing (e.g., military or competitive sports), we recommend consulting with your testing organization for peace of mind.

Are there any side effects?

FLOW pouches are made with natural, high-quality ingredients, so side effects are rare when used as directed. However, some individuals may experience mild gum irritation or sensitivity to certain ingredients. As with any product, excessive use may lead to discomfort or overstimulation, so we recommend sticking to the suggested usage. If you have any specific allergies or medical conditions, we recommend consulting with a healthcare professional before use.

3. Payment Questions

What payment methods do you accept?

We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express, Discover), ShopPay, Google Pay and Apple Pay.

Do you offer military or emergency responder discounts?

Regarding discounts for military or emergency responders, please, feel free to reach out to us at support@flowpouch.com

Do you offer discounts for first-time buyers?

We occasionally offer promotions for new customers. Please check our website or sign up for our email list to stay informed about any ongoing offers.

Is my payment information secure?

Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.

4. Shipping Questions

When will my order arrive?

Orders typically arrive within 8-14 business days. Delivery times may vary depending on your location and unforeseen carrier delays. If your tracking status hasn’t been updated in 5 business days, please contact us for assistance.

How can I track my shipment?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on tracking websites such as 17track.net or parcelsapp.com.

How much does shipping cost?

Shipping cost depends on your location and the shipping method you choose. Please refer to our shipping policy for more details.

Do you ship to P.O. boxes?

Yes, we ship to P.O. boxes. Please make sure to provide your complete and accurate shipping address to avoid any delays in delivery.

5. Contact Questions

How can I contact customer service?

You can reach our customer service team by emailing support@flowpouch.com

How can I provide feedback?

We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at support@flowpouch.com.

How can I contact you regarding partnerships?

If you would like to contact us regarding partnership or affiliate opportunities, please email us at affiliate@flowpouch.com

6. Returns & Refunds

What is your return policy?

We accept returns of unopened products within 30 days of receiving your item. Damaged items or incorrect orders are eligible for a full refund or exchange if reported within 7 days. Opened items are not eligible for returns. Return shipping costs are the responsibility of the customer.

 

For full details, visit our Refund Policy.

How do I request a refund?

To initiate a return, please use the contact form below. Our customer support team will review your request and provide you with the next steps to complete the process.

How can I contact you regarding partnerships?

If you would like to contact us regarding partnership or affiliate opportunities, please email us at affiliate@flowpouch.com

7. Subscribe & Save

How do I manage my subscription?

Access your account portal through magic link in your email or click on the profile icon in the header to view and manage your subscriptions. You can adjust delivery frequency, update payment methods, or cancel subscriptions as needed

How do I update my shipping address?

Log in to your account portal and navigate to the subscription details page to edit your shipping address. Ensure changes are made before the next order date to avoid delivery issues.

What happens if a product in my subscription is out of stock?

If an item is unavailable, we will notify you and provide options to modify your subscription or delay the shipment until the product is restocked.

What is my Subscribe & Save discount?

For a limited time, 40% off your first order, 30% off subsequent orders.

How do I apply a discount code to my subscription?

Discounts cannot be added to Subscribe & Save orders.

How can I skip a delivery?

In your account portal, select the subscription you wish to modify and choose the option to skip the next delivery. This will postpone your shipment until the following cycle.

How do I cancel my subscription?

To cancel, log in to your account portal, select the subscription, and choose the cancel option. Please note that cancellations are permanent due to payment authorization rules.