Frequently Asked Questions

Once your order ships, you'll receive a tracking number via email. You can use that number on services such as 17TRACK or Universal Parcel Tracking to track your package in real time. Please contact customer support if you need further assistance.

Contact our support team immediately after placing your order. Once an order has shipped, we're unable to make changes or cancel it. Reach us at support@flowpouch.com.

We're online-only for now. Flow Pouches are available exclusively through our website. We'll be expanding to Amazon soon — stay tuned.

Each tin contains 20 Flow Mushroom pouches packed with functional ingredients designed to put you in a clean flow state.

Lion's mane, cordyceps, and reishi mushrooms (100% fruiting body), allulose, sodium chloride, natural essence, cellulose fiber, and vegetable glycerin. All natural — zero chemical processing.

Flow delivers clean focus and steady energy without the caffeine jitters, gut discomfort, or dependency that comes with stimulants. Same ritual, none of the downsides.

Manufactured in the USA from organically grown mountain farms. Flow is a USA-based company headquartered in Austin, Texas.

Up to one hour. Keeping the pouch under your lip for the full duration gives the active ingredients the most time to absorb through the gums.

Yes. The recommended daily amount is 4–6 pouches. All ingredients are food-grade and selected for safe, consistent daily use.

Yes. Every ingredient in Flow is food-grade and safe to ingest. No spitting required.

No. Zero nicotine, zero caffeine. Flow is a clean, natural alternative to nicotine pouches — built for the same ritual without the dependency.

Flow contains no prohibited substances. If your testing is conducted by a specialized organization, we'd recommend checking with them directly to be certain.

Side effects are rare. A small number of users experience mild gum irritation, especially when starting out. Follow the recommended usage guidelines and discontinue use if irritation persists.

Credit and debit cards, ShopPay, Google Pay, and Apple Pay.

Yes — reach out to support@flowpouch.com and we'll take care of you.

We run occasional promotions for new customers. Sign up for emails on our homepage to get the latest offers.

Yes. All transactions are processed with industry-standard SSL encryption. We never store your card details.

Mainland US orders typically arrive within 3–5 business days after shipping. Orders to Hawaii, Alaska, or international destinations may take up to 15 business days.

Shipping costs depend on your location and the method selected at checkout. See our full shipping policy for details.

Yes. Just make sure the full, accurate P.O. box address is entered at checkout.

Email us at support@flowpouch.com. We respond as quickly as possible during business hours.

Use the contact form on our website or email support@flowpouch.com. We genuinely read everything.

Send us a message at affiliate@flowpouch.com.

Unopened products can be returned within 30 days of purchase. Damaged or incorrect items must be reported within 7 days. Return shipping costs are the customer's responsibility.

Use the contact form on our site or email support@flowpouch.com. Our team will walk you through the next steps.

To qualify for the 60-Day Money-Back Guarantee, you need to use Flow consistently (4–6 pouches daily for at least two weeks) and not feel a difference within 60 days; we'll issue a full refund.

Up to 65% for current and future orders.

Log into your account portal using the magic link sent to your email, or access it through the link in the website footer.

Log into the account portal and edit your subscription details before your next order date processes.

We'll notify you and offer the option to modify your order or delay the shipment until the product is available again.

Most discount codes don't stack with the subscription discount. For codes that are eligible, you can apply them in the customer portal.

Log into your account portal and select "Skip next delivery" before your order date.

To cancel your account, you can log in under the account tab using your email address associated with your account. If you have trouble locating your subscription, please contact customer support for assistance.